FAQ + Accessibility.
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We are a multi-modality movement studio, centering social and physical wellness. We love functional movement like Pilates and yoga. We also love and celebrate dance and burlesque. It’s an inclusive space to get what you need in what ever vibe you might be in. We know that your wellness is Not Just A Phase!
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For first-time attendees, we offer Intro Offer pricing (details available on our Drop-Ins page) to let you get a sense of the classes, space, and instructors.
Information about drop-ins, workshops, and series can be found on the page for each class type.
We recommend reviewing the FAQs, policies, and other information to prepare you for attending.
If you have questions, you can always reach out to our crew!
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For most classes you will only need clothes you feel comfortable moving in, a water bottle. and your favourite mat (we do provide mats if you don’t have one or forget yours).
If a specific item is ever required or recommended, it will be included in class description.
We provide all workout and movement equipment.
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We recommend wearing something that you are comfortable moving and sweating in.
Depending on the class and your own preference, here are some options:
Shorts and a sweatshirt
A sports bra and leggings
Sweatpants and a t-shirt
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All bathrooms are gender neutral, so you can choose which facilities meets your needs. All bathrooms have stalls and showers, as well as lockers (please bring a lock or you can purchase one for $5).
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We offer a complementary tea in our little lounge for socializing before or after class. On nice days, there is also a patio with tables
All products in the washrooms are gender-neutral, there are hair dryers, towels if needed, and a small retail boutique with local makers wears.
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Our building has 2 dedicated disability parking spots as well as ramps in the front and back of the building. Our unit has mobility accessible doors, washrooms and showers.
There is parking in the shared lot, you are also welcome to use the hotel behind us (there is a path to the back of the studio), or the library beside us.
At this time, we do not offer Wheelchair specific classes or group programming. We are always looking to improve our accessibility, and may have solutions for this in the future.If you have any other questions, please contact us!
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Depending on your location and means, you can visit us via walking, transit, or vehicle.
#200-44 Riverside Gate, Okotoks, AB. -
Parking is available in the shared parking lot, we have 2 designated spaces for our guests. The lot can get full at times, so there is additional parking at the motel behind us (the ramp and walking path brings you around to the front of the building).
There is ample parking at the library beside us as well. -
Our address is: 200- 44 Riverside Gate, Okotoks, AB
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Your physical appearance has no merit to how you want to be physical. We are all shapes and we all have a body. If you wanna come move that body, you are welcome here. We value body neutrality, meaning come as you are, you are enough, the shape of your body is great!
Class descriptions include information about the specific intensity level, and choice-based options and modifications will be offered by our instructors. -
Most likely, yes, but we always recommend consulting your physician or medical professional before attending class. Pre & post-natal classes are not currently in our curriculum so feel free to reach out to our staff for a class style that might suit you.
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Depending on your injury, most likely yes, but we always recommend consulting your physician or medical professional before attending class. If you have questions or might like to start with a private lesson, don’t hesitate to reach out to our staff!
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Currently, we require that you are 18+ to attend classes. If you are under 18 and would still like to attend, you will need a guardian’s signature.
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For some classes, under some circumstances, instructors or students might wish to take photo of video. In order to do so, they must have enthusiastically consent from all who would be included in the image/video. Photos or video will never be taken or posted without your knowledge.
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We offer a variety of offerings and price ranges to suit your needs. We aim to be as equitable as possible so more members of the community can access our work.
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We sure do! You can visit our online store here, or visit us in person.
Policies + Practices.
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We encourage you to check in with yourself around your health, we are a group fitness + wellness studio. Please do not attend class if you are sick.
Please arrive a min of 15 minutes prior to the start of your class. Remember, we have a tea lounge with complementary tea for you to enjoy before or after class.
Our bathroom and shower facilities are all gender neutral, there are 2 rooms with the facilities (toilet or urinal) contained in each clearly marked. Both rooms have stalls, showers, and lockers.We love conversation and interaction. If there is a quiet or introspective class please chat quietly.
We have yoga mats & towels if you need them, no charge!
Grip socks are required for all Pilates + Barre classes.Please refrain from wearing scents (perfume, scented moisturizer, etc) to the studio. A lot of folks are scent sensitive or allergic.
Full Circle has a zero tolerance policy for discriminatory + abusive language or action toward anyone of our staff or clients. This includes but is not limited to race, gender, ability, orientation or physique.
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Please pre-book your classes to avoid not getting a spot in your chosen class. This practice also helps us run classes with the minimum number of guests. Bookings are open for 4 weeks in advance.
Please arrive 10-15 min before your scheduled class to settle in and allow the class to start on time.
In the chance that you arrive late, your spot might be given away to someone waiting.
Yes, walk-ins are welcome! If the class is full, you are welcome to come in and wait for no-shows or late cancellations.
Need to cancel? Life happens—we totally get it. Please cancel at least 4 hours in advance for all Mat Fitness Classes and 8 hours in advance for all Pilates Reformer + 6 AM classes so someone else can jump in.MAT CLASSES -Late cancels or no-shows will be charged $15 or a class will be removed from your pass. This helps keep our schedule sustainable and respectful for everyone.
REFORMER CLASSES -Late cancels or no-shows will be charged $20 but your class will be returned to your account. This helps keep our schedule sustainable and respectful for everyone.We require a credit card on file for all guests in the case of a late cancellation or no-show.
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If a class is full, please sign up for the waitlist. The waitlist does move, and you have a good chance of getting into class!
The waitlist counts as an active booking. Waitlists operate on automatic promotion in order of booking.
Ensure your ‘receive emails and SMS’ settings are turned on in your WellnessLiving account.
The system will automatically add you to the class up to 2 hours before the class starts and will send out a notification via email.
If you get added to the waitlist and can not attend, please cancel yourself out of the class so the next guest can be added.
The 4 and 8 hour cancellation policy still applies to the waitlist and is treated like a booking.Please manage your bookings so you don’t have unnecessary fees or class credits taken off.
You can also check the schedule within 30 minutes of class to see if a spot has opened up.
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As we mentioned, please arrive 15 minutes prior to the start of class. We will start and end class together, and we appreciate you being on time.
We know life is unpredictable, so if you are late and your spot is still available, you can jump into class up to five minutes late. Calls and email will not be guaranteed as a cancellation.
There might be the occasional time that we don’t have desk help; this means the doors are locked, and there is no chance of a late entry. Please be mindful!If someone happens to be at the studio ready and waiting and you are late (past class start time), your spot will be given away, and a late charge will apply.
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Late Cancel/No Shows
We do not take calls or emails as cancellation; therefore, cancellations over the phone or email are not always accepted.We know life happens and want to be accommodating, but we can’t always catch them all. Please manage your bookings accordingly.
You can sign into your account through our website, with WellnessLiving, or use our Full Circle app to manage your bookings.
Mat Fitness Classes-
We have a 4-hour cancellation window policy for regularly scheduled Mat classes and an 8-hour for all 6 AM classes.
Reformer Pilates Classes-
We have a 8-hour cancellation window for all Reformer classes.
Class Pass & Memberships
If you are on a 5, 10 or 20 Class Pass, your class will be deducted from your pass as if you had attended class. Or a fee of $15 will be charged to your account. Reformer classes will be charged a $20 fee and your pass will be returned to your account.To avoid this charge, please make sure to cancel outside of our cancellation windows.
Intro Offer
Must activate within 30 days of purchase
Each late cancellation or no show will be charged a $15 feeWorkshops
Any workshop cancelled outside 24 hours will be subject to a 20% admin fee. The remainder of the workshop will be credited to your account for future use. We do not offer refunds.Cancellations within 24 hours are not refundable.
Registered Series
Any Registered Series cancelled outside 24 hours will be subject to a 20% admin fee. The remainder of the series will be credited to your account for future use.We do not offer refunds.
Cancellations within 24 hours are not refundable.
Registered Series are valid only for the series’ duration and only for the day/time purchased.
Private Coaching
We require 24 hours notice to cancel any private Pilates, Yoga or Dance session. If you cancel within 24 hours, you will be charged for the session. -
A 50% cancellation fee applies to all parties cancelled within 7 days of the event.
If your party is cancelled more than 7 days before the event you will receive a refund minus a $50 admin fee.
If the studio has to cancel your party for any reason (weather, illness, accident, etc.) we will refund your payment in full.
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Class passes expire between 3-12 months - see pricing page for details.
Workshops and events are valid only for the date purchased.
Registered Series are valid only for the duration of the series you signed up for, there are no transfers or refunds for a missed class in a series.
If there are any emergency or medical issues, please contact the studio directly to inquire about options.
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All purchases—including retail items, passes, memberships, workshops, events, and registered series—are final sale. Account credits may be issued under limited circumstances at the studio's discretion.
Retail Items
All retail sales are final. No returns, exchanges, or refunds will be issued.
Class Passes and Memberships
Passes: Activate upon purchase and expire within 3–12 months, depending on the pass length.
Memberships: Activate upon purchase, auto-billed monthly for 12 months, with a minimum 3-month commitment.
All passes and memberships are final sale, non-refundable, non-transferable, and not eligible for extensions.
Workshops, Events, and Registered Series
All sales for workshops, events, and registered series are final. No refunds or credits will be issued unless the studio cancels the event.
Workshops: Valid only for the purchased date.
Registered Series: Valid only for the series’ duration.
Transfers may be granted at the studio's discretion with prior notice and subject to availability.
Gift Cards
Gift cards hold no cash value and can only be redeemed for studio services or products. They do not expire, but we encourage use within one year of purchase.
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All Class Passes, Memberships, Registered Series, Workshops and Private Parties are non-transferable.
All remaining class credits must be used by the original purchasing client.
If you would like to purchase for a friend, family member or use a buddy pass, please contact the studio. You may also use the "add family member' option in WellnessLiving.
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If a client needs to cancel their studio membership, they must complete and submit a Membership Cancellation Form. Verbal cancellations are not accepted.
Notice periods, eligibility, and proration vary by membership type as outlined below.
Unlimited Loyalty Memberships
Require 14 days’ notice to cancel
A completed Membership Cancellation Form is required
Notice is not effective until the form is delivered to:
info@fullcirclemovementstudios.com or
by hand to a manager of the Studio
The client will be charged prorated fees (as defined in and pursuant to the Agreement) until the later of:
the requested cancellation date, and
the date that is 14 days from delivery of the cancellation form
Premium Unlimited Memberships
Require 30 days’ notice to cancel
A completed Membership Cancellation Form is required
Cancellations do not apply during the first 3 months of the Agreement
The notice period does not include any days while the Agreement is suspended
Notice is not effective until the form is delivered to:
info@fullcirclemovementstudios.com or
by hand to the manager or owner of the Studio
The client will be charged prorated fees (as defined in and pursuant to the Agreement) until the later of:
the requested cancellation date, and
the date that is 30 days from delivery of the cancellation form
Class Pass Memberships
Require 14 days’ notice to cancel
A completed Membership Cancellation Form is required
Notice is not effective until the form is delivered as outlined above
Prorated charges will apply where applicable, per the Agreement
Youth Memberships
Require 30 days’ notice to cancel
A completed Membership Cancellation Form is required
Notice is not effective until delivered to the Studio as outlined above
Prorated charges will apply per the Agreement
Accessing Forms & Agreements
Membership Cancellation and Suspension Forms can be found:
On the Membership Pricing page within each membership description
In the WellnessLiving App or client profile under Documents → Contract
Important Notes
Cancellation requests are processed by management only
Submission of a form does not guarantee immediate cancellation
Clients will receive a confirmation email or SMS once their request has been processed
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If a client needs to cancel their studio membership, they can do so by completing the Membership Suspension Form.
Suspensions require 10 days notice and do not apply during the first 3 months of the Agreement.
Suspensions may be requested for up to 8 weeks.
Notice is not effective until you deliver this form to info@fullcirclemovementstudios.com or by hand to the manager or owner of the Studio.
The suspension period can be for 2-8 weeks, and members are entitled to 1 suspensions per year.
After the suspension has ended, the Fees (as defined in and pursuant to the Agreement) will resume.
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Full Circle is not responsible for lost or stolen items. There are complementary lockers in the bathrooms, if you need a lock, we sell them for $5.
Lost and found items will be kept for 30 days, after which they will be donated.
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MAT CLASS PASSES :
- Valid for all regularly scheduled Mat classes
- Not applicable to workshops, special events, or registered series
- All purchases are non-refundable, non-transferable, and non-extendable
- No refunds, exchanges, or holds
CANCELLATIONS & ATTENDANCE
- Mat Classes: 4-hour cancellation window
- Late cancels and no-shows will result in loss of class credit or $15 fee for memberships
MAT CLASS GUIDELINES
- Wear comfortable, movement-friendly clothing
- Classes begin on time — late entry is not permitted
- Doors are locked at class start; please arrive 5–15 minutes early
BOOKING & WAITLIST (MAT)
Cancellations
- 4-hour notice is required to cancel
- Late cancellations will result in loss of session or $15 fee
- Classes with fewer than 2 participants registered 4 hours prior may be cancelled
- Credits will be automatically returned to your account Waitlist Policy
- If a spot opens, you will be automatically added to the class
- You will receive an SMS notification when promoted
- You may be added from the waitlist up to 2 hours before class start
- The waitlist counts as an active booking - If added and unable to attend, please cancel out of class
- Ensure SMS and email notifications are enabled in WellnessLiving
REFORMER CLASS PASSES :
- Valid for all regularly scheduled Mat and Reformer classes
- Not applicable to workshops, special events, or registered series
- All purchases are non-refundable, non-transferable, and non-extendable
- No refunds, exchanges, or holdsCANCELLATIONS & ATTENDANCE
- Reformer Classes: 8-hour cancellation window
- Late cancellations and no-shows will result in a $20 fee, but your class will be returned to your account.REFORMER CLASS GUIDELINES
- Socks are required (grip socks recommended)
- Wear comfortable, movement-friendly clothing
- Classes begin on time — late entry is not permitted
- Doors are locked at class start; please arrive 5–15 minutes early
- Level 1–2 classes include a brief equipment safety introductionBOOKING & WAITLIST (REFORMER)
Cancellations
- 8-hour notice is required to cancel
- Late cancellations will result in loss of session or full charge
- Classes with fewer than 2 participants registered 4 hours prior may be cancelled
- Credits will be automatically returned to your accountWAITLIST POLICY:
- If a spot opens, you will be automatically added to the class
- You will receive an SMS notification when promoted
- You may be added from the waitlist up to 2 hours before class start
- The waitlist counts as an active booking
- If added and unable to attend, please cancel out of class s
- Ensure SMS and email notifications are enabled in WellnessLiving
Definitions + Other Info.
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At Full Circle, we teach through a choice-based lens—rooted in trauma-informed practices that honour each person's autonomy and lived experience.
This means students are always offered options, and no movement, pose, or exercise is ever required. We believe that reconnecting to your body through agency is a fundamental part of healing.
By creating a space where your choices are respected, we invite curiosity, confidence, and deeper self-awareness—allowing movement to feel empowering, not imposed.
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Body Neutrality is the movement that came from Body Positivity. While at it’s roots, Body Positivity was good, it changed into something that can be just as oppressive or frustrating.
We can think of Body Neutrality as the notion that it doesn’t mater what your body looks like. That the less time we free up the notion that only looks matter we can become more present and mindful. We can meet ourselves more wholly. We can focus on acceptance and respecting for oneself and body rather than just loving.
Less of “you have to love your body”
More of “you can just be with your body” -
Social wellness is about community care and growth; it is cultivating genuine relationships and connections. It is forming healthy bonds with not only the humans around us, but our communities and the environment we thrive in.
Social wellness is a balance of the physical, emotional and mental health we nourish in our selves, while acknowledging the intrinsic role we have in nourishing that in each other.
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In order to help normalize self-identification, our teachers introduce themselves with their own pronouns at the beginning of class so you can get to know them better.
We want folks to feel seen and accepted for who they are in our space. Making pronouns a regular part of the conversation adds to a genuine acceptance and understanding of the individual.
